FAQ – Postage & Packaging

How much is delivery?

Print orders totalling over £50 will receive free delivery. Order totals under the £50 threshold have a delivery charge of just £3.95 per order.

Where do you deliver to?

We can deliver your printing to any UK mainland address.

Can I collect in person?

We are predominantly a mail order (online) printers and do not provide facilities for customers to collect in person. However in some cases we can offer a free of charge drop off service to local (Hastings & St Leonards) addresses. Please contact us if you would like more information on this.

What are your turnaround times?

Photo prints (including laminated prints) are dispatched next working day and sent via Royal Mail First Class (signed for). Larger A2+ prints (and all sized canvases and vinyls) are dispatched within 3 working days of your order and sent by our carrier.

How are the prints packaged?

For practicality reasons the packaging used will depend on the size and type of prints that you order.

A3 & A4 Photo Prints (including laminated & stickers) – Flat packed using heavy duty cardboard mailers to protect them during transit.

A0, A1, A2 Posters & Vinyls – Packaged in strong postal tubes to protect them during transit. The tubes have rigid end caps securely attached to each end.

Canvas Prints – Packed in thick cardboard boxes with plenty of protective bubble wrap.

Business Cards, Flyers & Stationery – Packed in heavy duty cardboard boxes.

Unbranded Packaging

All orders that are being sent to a third party address (ie. the delivery address is different to the orderer’s address) will be sent in unbranded packaging. So if you need your printing sent direct to your end customer it won’t be tied back to us. We ship throughout the UK to a varied range of customers from our Hastings print studio and receive regular online orders from professional and amateur photographers, digital artists, illustrators, shops and businesses.

Refunds / Returns

In the rare event that a printing error has been overlooked by our strict quality control checks will be happy to offer a replacement. The faulty print must be returned to us and proven to be of inferior quality before any refund will be processed. We will then issue a refund including a reasonable amount to cover your return postage.

Got another question?

Please feel free to ask anything that we haven’t covered. Contact Us